About Us
🌟 Our Relaxly.in Promise: Shopping Made Effortless and Trustworthy
At Relaxly.in, we understand the Indian shopper. You value clarity, speed, and genuine service. Our policies are designed to be transparent, customer-centric, and fully compliant with Indian e-commerce regulations, giving you complete peace of mind with every purchase.
1. Zero-Fuss Returns & Refund Policy (The 3-Day Peace of Mind)
Your satisfaction is our guarantee. If you are not 100% happy with your purchase, the process to return is simple and fast.
3-Day Return Window: You have 3 calendar days from the date of delivery to initiate a return or exchange for most products.
Easy, Free Pickup: We arrange for a free return pickup within return window from your delivery address for all eligible returns. You never pay for return shipping if the item is damaged, defective, or incorrect.
Rapid Refund: Once the returned item passes our quick quality check (usually within 24-48 hours of reaching our warehouse), your refund will be processed promptly.
Prepaid Orders: Refund to your original payment source (Credit Card/UPI/Net Banking) within 3-5 business days.
COD Orders: Refund via NEFT/UPI to your bank account within 5-7 business days.
Eligibility: Items must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact.
No Questions Asked (For most items): We trust your judgement. If the item is eligible for return, we process it without complicated questions.
💡 Tip: We always recommend making an unboxing video upon receipt. This ensures a faster resolution in the rare event of damage or an incorrect product.
2. Transparent Pricing & GST Compliance
No surprises at checkout! We believe in crystal-clear pricing.
All-Inclusive Price: The price you see on the product page is the final price. It is displayed as a single figure and includes all components: the product price, applicable GST (Goods and Services Tax), and any other mandatory charges.
Shipping Costs: Any shipping or Cash on Delivery (COD) charges, if applicable, are clearly stated and broken down before you confirm your order. You will never encounter hidden fees.
Legal Compliance: We are a fully registered and GST-compliant Indian e-commerce entity.
3. Secure Payments & Data Privacy
We prioritise the security of your financial and personal information.
Payment Security: All transactions are processed through secure, PCI DSS-compliant payment gateways, adhering strictly to Reserve Bank of India (RBI) guidelines. Your card and banking details are always encrypted and protected.
Data Protection: Your personal data (name, address, phone number) is used only for processing your order, improving your shopping experience, and informing you of relevant offers. We never sell your data to third parties. Our practices are compliant with all relevant Indian IT laws.
Explicit Consent: We only collect and use your data with your explicit consent, and you have the right to request access to or deletion of your personal information.
4. Dedicated Customer Grievance Redressal
We are here for you. We commit to a swift and responsive resolution for any issue.
Acknowledgement Time: We will acknowledge every customer complaint with a unique ticket number within 48 working hours.
Resolution Commitment: Our goal is to provide a comprehensive resolution within 7 business days.
Contact Information: Customer Care Email: [contact@relaxly.in]
5. Product Authenticity & Origin
We promise that our products are exactly as described and authentic.
Authenticity Guarantee: We source products directly from trusted manufacturers and authorised distributors. We guarantee the authenticity of every item sold on Relaxly.in.
Country of Origin: We comply with the latest regulations by clearly displaying the Country of Origin on the product page for all imported goods, enabling you to make an informed choice.
Relaxly.in is built on the foundation of trust and reliability—the cornerstones of a great shopping experience in India.